With the service tenet of "advanced quality, customer first", our company vigorously introduces advanced technology at home and abroad, accelerates the development of new products, continuously improves the level of product assembly, performs meticulously, and provides dedicated service.Strive to reach national standards in terms of technology, quality, and management, and to be in line with the highest international level.At the same time, increase investment in quality management, actively adopt first-class testing methods, and strive to achieve the quality goal of "one-time inspection pass rate of more than 99%, and customer complaint rate no more than once a month" to achieve a 100% pass rate of out-of-the-box products.Implement the quality policy of "adopt advanced technology, ensure product quality, produce priority products, and meet customer needs" to let users rest assured to use, and make the following full text of the service promise to users:
We provide the buyer with necessary inspection convenience and all technical consulting services. After the contract is signed, we will cooperate with the user to complete various tasks in the project construction process, such as project progress, design and manufacturing, drawings, documents, packaging, transportation, commissioning, testing and acceptance, etc.During the production and processing of the product, the buyer can send personnel to the factory to supervise the production, supervision and inspection and debugging, and allow relevant personnel of the user to directly participate in the production and assembly of the relevant product, so that it can further understand the structural performance of the product.After the product is produced, the buyer can go to the factory for inspection and acceptance. After the product leaves the factory, our company provides technical consulting services. If necessary, we can send someone to train the personnel of the user to ensure that they can master the characteristics of the product.Our company guarantees that the product quality meets the requirements of the relevant international and national standards and contract requirements.
During product manufacturing, we keep in touch with users at any time to communicate, and we strictly follow the requirements in the contract.
When providing users with consultation and services on product installation, commissioning, and operation, we actively cooperate with users to ensure that the product is finally put into operation safely and smoothly.
Respond promptly after receiving the service information required by the user and deal with the problem. If a reasonable, effective and feasible plan is not used to make up for the defect within the time specified in the contract (generally 48 hours), and a complete response is made, the user can do so according to the actual situation. Take necessary remedial measures, but the risks and costs are borne by us.
The company’s products implement the "Three Guarantees" service. If the product has quality problems within the "Three Guarantees" period (12 months), if it is verified that it is our responsibility, we will strictly perform product repairs, replacements, and replacements according to the actual quality of the products. Return and the company’s quality assurance commitment.